{"id":9,"date":"2025-11-04T05:54:00","date_gmt":"2025-11-04T05:54:00","guid":{"rendered":"http:\/\/productosmariagracia.com\/?page_id=9"},"modified":"2025-11-17T00:18:18","modified_gmt":"2025-11-17T00:18:18","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/productosmariagracia.com\/?page_id=9","title":{"rendered":"Pol\u00edtica de reembolsos y devoluciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9\" class=\"elementor elementor-9\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-345c187 e-flex e-con-boxed e-con e-parent\" data-id=\"345c187\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7078627d elementor-widget elementor-widget-text-editor\" data-id=\"7078627d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"185\" data-end=\"230\">\ud83d\udce6 Pol\u00edtica de Devoluciones y Reembolsos<\/h2>\n<p data-start=\"231\" data-end=\"281\"><strong data-start=\"231\" data-end=\"256\">\u00daltima actualizaci\u00f3n:<\/strong> 9 de noviembre de 2025<\/p>\n<p data-start=\"283\" data-end=\"513\">En <strong data-start=\"286\" data-end=\"312\">Productos Mar\u00eda Gracia<\/strong>, queremos que nuestros clientes est\u00e9n completamente satisfechos con sus compras. Si por alguna raz\u00f3n no est\u00e1s conforme con tu pedido, te ofrecemos las siguientes pol\u00edticas de devoluci\u00f3n y reembolso:<\/p>\n<hr data-start=\"515\" data-end=\"518\" \/>\n<h3 data-start=\"520\" data-end=\"564\">1. Productos elegibles para devoluci\u00f3n<\/h3>\n<p data-start=\"566\" data-end=\"623\">Solo se aceptar\u00e1n devoluciones en los siguientes casos:<\/p>\n<ul data-start=\"624\" data-end=\"792\">\n<li data-start=\"624\" data-end=\"673\">\n<p data-start=\"626\" data-end=\"673\">El producto lleg\u00f3 <strong data-start=\"644\" data-end=\"670\">da\u00f1ado o en mal estado<\/strong>.<\/p>\n<\/li>\n<li data-start=\"674\" data-end=\"739\">\n<p data-start=\"676\" data-end=\"739\">El producto recibido <strong data-start=\"697\" data-end=\"736\">no coincide con el pedido realizado<\/strong>.<\/p>\n<\/li>\n<li data-start=\"740\" data-end=\"792\">\n<p data-start=\"742\" data-end=\"792\">El producto tiene un <strong data-start=\"763\" data-end=\"789\">defecto de fabricaci\u00f3n<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"794\" data-end=\"969\">Por motivos de <strong data-start=\"809\" data-end=\"832\">seguridad e higiene<\/strong>, <strong data-start=\"834\" data-end=\"863\">no aceptamos devoluciones<\/strong> de productos abiertos, usados o manipulados (por ejemplo, suplementos, c\u00e1psulas o alimentos naturales).<\/p>\n<hr data-start=\"971\" data-end=\"974\" \/>\n<h3 data-start=\"976\" data-end=\"1020\">2. Plazo para solicitar una devoluci\u00f3n<\/h3>\n<p data-start=\"1022\" data-end=\"1126\">Tienes hasta <strong data-start=\"1035\" data-end=\"1053\">7 d\u00edas h\u00e1biles<\/strong> despu\u00e9s de recibir el producto para solicitar una devoluci\u00f3n o cambio.<\/p>\n<p data-start=\"1128\" data-end=\"1212\">Despu\u00e9s de este per\u00edodo, lamentablemente no podremos ofrecer reembolsos o cambios.<\/p>\n<hr data-start=\"1214\" data-end=\"1217\" \/>\n<h3 data-start=\"1219\" data-end=\"1249\">3. Proceso de devoluci\u00f3n<\/h3>\n<ol data-start=\"1251\" data-end=\"1721\">\n<li data-start=\"1251\" data-end=\"1463\">\n<p data-start=\"1254\" data-end=\"1325\">Env\u00eda un correo a \ud83d\udce7 <strong data-start=\"1275\" data-end=\"1312\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1277\" data-end=\"1310\">contacto@productosmariagracia.com<\/a><\/strong> indicando:<\/p>\n<ul data-start=\"1329\" data-end=\"1463\">\n<li data-start=\"1329\" data-end=\"1352\">\n<p data-start=\"1331\" data-end=\"1352\">Tu nombre completo.<\/p>\n<\/li>\n<li data-start=\"1356\" data-end=\"1377\">\n<p data-start=\"1358\" data-end=\"1377\">N\u00famero de pedido.<\/p>\n<\/li>\n<li data-start=\"1381\" data-end=\"1409\">\n<p data-start=\"1383\" data-end=\"1409\">Motivo de la devoluci\u00f3n.<\/p>\n<\/li>\n<li data-start=\"1413\" data-end=\"1463\">\n<p data-start=\"1415\" data-end=\"1463\">Fotograf\u00edas del producto recibido (si aplica).<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"1465\" data-end=\"1606\">\n<p data-start=\"1468\" data-end=\"1606\">Nuestro equipo evaluar\u00e1 tu solicitud y te responder\u00e1 en un m\u00e1ximo de <strong data-start=\"1537\" data-end=\"1555\">3 d\u00edas h\u00e1biles<\/strong> con las instrucciones para devolver el producto.<\/p>\n<\/li>\n<li data-start=\"1608\" data-end=\"1721\">\n<p data-start=\"1611\" data-end=\"1721\">Una vez recibido e inspeccionado el producto, te notificaremos si tu reembolso ha sido aprobado o rechazado.<\/p>\n<\/li>\n<\/ol>\n<hr data-start=\"1723\" data-end=\"1726\" \/>\n<h3 data-start=\"1728\" data-end=\"1747\">4. Reembolsos<\/h3>\n<ul data-start=\"1749\" data-end=\"2099\">\n<li data-start=\"1749\" data-end=\"1839\">\n<p data-start=\"1751\" data-end=\"1839\">Si se aprueba el reembolso, se procesar\u00e1 autom\u00e1ticamente a tu m\u00e9todo de pago original.<\/p>\n<\/li>\n<li data-start=\"1840\" data-end=\"1964\">\n<p data-start=\"1842\" data-end=\"1964\">El tiempo de procesamiento puede variar seg\u00fan el banco o la plataforma de pago (generalmente entre 5 y 10 d\u00edas h\u00e1biles).<\/p>\n<\/li>\n<li data-start=\"1965\" data-end=\"2099\">\n<p data-start=\"1967\" data-end=\"2099\">En caso de error en la direcci\u00f3n proporcionada por el cliente o rechazo del paquete, los <strong data-start=\"2056\" data-end=\"2096\">gastos de env\u00edo no son reembolsables<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2101\" data-end=\"2104\" \/>\n<h3 data-start=\"2106\" data-end=\"2130\">5. Env\u00edos y costos<\/h3>\n<p data-start=\"2132\" data-end=\"2248\">Los gastos de env\u00edo para devolver un producto corren por cuenta del cliente, salvo que el error haya sido nuestro.<\/p>\n<hr data-start=\"2250\" data-end=\"2253\" \/>\n<h3 data-start=\"2255\" data-end=\"2271\">6. Cambios<\/h3>\n<p data-start=\"2273\" data-end=\"2393\">Si deseas cambiar un producto por otro (solo si est\u00e1 disponible), deber\u00e1s cubrir los costos de env\u00edo correspondientes.<\/p>\n<hr data-start=\"2395\" data-end=\"2398\" \/>\n<h3 data-start=\"2400\" data-end=\"2417\">7. Contacto<\/h3>\n<p data-start=\"2419\" data-end=\"2571\">Para cualquier consulta sobre devoluciones o reembolsos, cont\u00e1ctanos a:<br data-start=\"2490\" data-end=\"2493\" \/>\ud83d\udce7 <strong data-start=\"2496\" data-end=\"2533\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2498\" data-end=\"2531\">contacto@productosmariagracia.com<\/a><\/strong><br data-start=\"2533\" data-end=\"2536\" \/>\ud83c\udf10 <strong data-start=\"2539\" data-end=\"2571\"><a class=\"decorated-link cursor-pointer\" target=\"_new\" rel=\"noopener\" data-start=\"2541\" data-end=\"2569\">www.productosmariagracia.com<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\ud83d\udce6 Pol\u00edtica de Devoluciones y Reembolsos \u00daltima actualizaci\u00f3n: 9 de noviembre de 2025 En Productos Mar\u00eda Gracia, queremos que nuestros clientes est\u00e9n completamente satisfechos con sus compras. Si por alguna raz\u00f3n no est\u00e1s conforme con tu pedido, te ofrecemos las siguientes pol\u00edticas de devoluci\u00f3n y reembolso: 1. Productos elegibles para devoluci\u00f3n Solo se aceptar\u00e1n devoluciones [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/productosmariagracia.com\/index.php?rest_route=\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/productosmariagracia.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/productosmariagracia.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/productosmariagracia.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/productosmariagracia.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9"}],"version-history":[{"count":4,"href":"https:\/\/productosmariagracia.com\/index.php?rest_route=\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":840,"href":"https:\/\/productosmariagracia.com\/index.php?rest_route=\/wp\/v2\/pages\/9\/revisions\/840"}],"wp:attachment":[{"href":"https:\/\/productosmariagracia.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}